Directly to:

• Think in advance about what questions you want to ask during the interview.
• Bring a valid ID (passport, ID card or driver's license)

The intake consists of two interviews and a consultation. There is about a week between the first two appointments. We get to know each other and we discuss what your symptoms are. Together we decide what the best treatment is for you. We also discuss where you can get that treatment. Is something not clear? Feel free to ask anything.

The intaker will pick you up from the waiting room, introduce himself and conduct the intake interview with you. The intaker is a healthcare psychologist, clinical psychologist, master psychologist, psychotherapist or psychiatrist. Sometimes the intake interview is with a doctor who is in training to become a psychiatrist. Then you have another conversation with the psychiatrist immediately afterwards. A second practitioner may be present at part of the conversation.

In the intake interview you will be asked questions to determine for which complaints you are seeking help. We try to get a picture of your life, ask about psychological and physical complaints and how they are related. You will also discuss the questionnaires you have completed earlier. It also concerns previous or other treatments. If you have children, the intaker will ask if they might also need help.

At the NPI, we offer highly specialized care, which also means that we do a lot of research. We want to know what works well and what doesn't. Everyone is eligible to participate in a study, regardless of your diagnosis and the treatment process you are embarking on. That is why you always ask if you want to participate. We ask for your permission for this study so that we can keep our quality of care high. This does not affect the treatment you receive or its quality.

Yes, you can definitely bring someone with you. We think it is important that partners, family members and friends are involved in the treatment. They can support you during and after your treatment. This can be your partner, a family member or someone else you would like to involve in your treatment. We will then discuss how they can support you. If you don't know who you want to bring, you can discuss this with the intaker. He or she can think along with you about who you can involve in your treatment.

The first and second intake interview each last 1.5 hours. You will have both interviews with the same intaker.

In principle, one of the two conversations is online. The intaker will let you know in advance.

After the two intake interviews, the intaker will make an appointment to advise you on the follow-up. You will discuss the various options for treatment. This can be at the NPI, but also elsewhere. You can help decide for yourself which treatment suits you best. If this is at the NPI, we will make a preliminary treatment plan and you will be placed on the waiting list for this treatment. You can find information about the treatments at the NPI here.

The intaker will tell you what waiting time there is for your treatment. The waiting times of the moment are also on our website.

From the first intake interview and as long as you wait for treatment, the intaker is your contact person for questions or if you are not doing well.

Together we look at what is the best treatment for you and which treatment plan suits your needs. This way you get good treatment advice. You have the right to ask for the opinion of another practitioner about the treatment proposal. If the NPI is not the right place for you, we will look together at what does suit you. We will then discuss with you and your GP what the options are for treatment outside the NPI.

No, you don't have to. If you give us permission, we will inform your GP of the treatment you will be following at the NPI.

For children, young people and their parents, the intake is the same as the adult intake, but is always on location and never online.

• With the NPI Choice Guide you can estimate what a good treatment could be for you by asking a few questions.
• Under Treatments for adults and Treatment for young people you will find information about the various treatments of the NPI.

Your practitioner will call you to make an initial appointment. This is usually a different person than the intaker. First, you will receive more information about your treatment. We also finalize the provisional treatment plan together with you.

Treatments take place Monday to Friday during office hours. We do not usually treat in the evening or at the weekend.

We make the treatment plan together with you. It states what the purpose of your treatment is, what steps we are going to take and which practitioners are involved. There is 1 practitioner who is in charge of your treatment. Who that is is stated in your treatment plan. During the treatment, your practitioner will discuss with you whether the treatment plan can be improved. If necessary, you adjust the plan.

Yes, you can bring someone with you. Gladly even. We think it is important that partners, family members and friends are involved in the treatment. They can support you during and after your treatment. Discuss it with your practitioner first if you want to bring someone with you.

Your practitioner is your contact person. Often this is also your directive practitioner. We always let you know who that is. It is also in your treatment plan.

The directive practitioner has an overview of your treatment. He or she will ensure that your treatment goes well, even if more practitioners are involved in your treatment. He also ensures that the other practitioners and, for example, your GP know what is going on.

Each phase of your treatment can be someone else. In the intake phase, this is the GZ psychologist, clinical psychologist, master psychologist, psychotherapist or psychiatrist who does the intake. When your treatment starts, you often get a different directive practitioner. During your treatment, this usually remains the same person.

Are you not satisfied with your directive practitioner? Or do you want to change for another reason? Then discuss this with your directive practitioner. We encourage you to discuss this during the treatment. Our experience is that raising any doubts benefits the treatment.

We ask a certain responsibility from you. For example, that you have a meaningful daily activity, are sufficiently available for treatment, you do not suddenly travel for a long time and do not use any substances during treatment.

The NPI works together with various other healthcare organizations. For example, other mental health institutions such as GGZ InGeest or independent (independent) practitioners. If you have any other care, we will discuss our treatment with those care providers so that the care is aligned.

For many treatments, it is known in advance how long the treatment will take. You can find this information under Treatment offer. Sometimes your treatment will take shorter or longer. We will decide on this together with you.

During the treatment, we regularly ask if you think the treatment helps. We use questionnaires for this, among other things. We look at what goal you wanted to achieve with the treatment and whether your symptoms are getting better. If necessary, we can adjust the treatment plan. The results of the questionnaires will be included in your treatment file.

Yes, you have the right to view your own file. You can ask your practitioner about this. If there are errors or things that are not important, you can ask for this information to be changed. If you want a copy of your file, you must request this in writing.

Yes, you can. Your partner and other people who support you can contact the NPI family counsellor for general information via e-mail: info@npsai.nl. The family consultant will then contact you within a week.

For questions specifically about your treatment, they can call your practitioner. This is always done in consultation with you. Of course, we only provide information if you have given us permission to do so.

Yes. A personality problem has consequences for yourself and it often also affects the lives of loved ones: your partner, family members and environment. Are any of them worried or need advice or guidance? The NPI has various forms of help for relatives. You can find more information here.

If you are treated at the NPI and admitted to a clinic, your regular practitioner will keep in touch with you, as far as possible. The practitioners from the clinic will inform your regular practitioner.

It is important for your treatment that the practitioners know which medicines you are receiving. If you have given your pharmacy permission to share your medication data, we can request it from the National Exchange Point and see it temporarily. The National Exchange Point is a kind of control tower between Arkin and all pharmacies in the Netherlands. More information about this can be found on the Arkin website.

Once your treatment at the NPI has started, you can view your care file. This can be done in two places. Via our secure digital care environment Karify , you will find your medical and treatment data that is in Arkin's system under 'My file' (the NPI is part of Arkin).

You can also look at your personal health environment (PHE). On this app or website, you can store and view your health data from different healthcare providers in one place. For example, from your general practitioner, medical specialist and from the NPI.

More information about your healthcare file or your personal health environment can be found on the Arkin website.

For many treatments, it is fixed how long the treatment lasts. Sometimes the treatment stops earlier, if you and your therapist feel that your goal has been achieved. Depending on the care pathway you go through, the maximum treatment duration is three years. Together with your practitioner, you assess how you and your treatment are doing every year. In this conversation you will discuss whether the treatment can stop or should continue.

You first have a final interview. Together with your practitioner, you will look at how the treatment went and what results you have achieved. For this we use questionnaires, which we discuss together.

If you still need care after treatment, you can get a referral for it. This can be done through your GP or through the psychiatrist of the department where you were treated. We always make such a referral in consultation with you.

We inform your referrer (usually your GP) by sending them a letter: a letter of dismissal and advice. This will tell you how your treatment went. If necessary, we will give the doctor advice on how he can help you further.

We try to work well with the general practitioner. We do not send any information about you without your permission. If you receive medication through the NPI, it is important that your doctor knows this.

Once your treatment at the NPI has been concluded, contact will go through your GP again. You can refer them again to the NPI.

For video calling, we use the Microsoft (MS) Teams program. Do you have your first online interview at the NPI or Arkin soon, for example your intake interview? Then we recommend that you install MS Teams in advance on the device you want to use: your mobile phone, tablet, laptop or computer. Click here for more information about video calling and how to set up and use MS Teams.

As soon as you are registered with the NPI, you will receive an invitation to our digital care environment Karify. You will immediately receive a Warm Welcome with information about the Arkin (of which the NPI is a part), your referral and waiting times. On Karify you can also start your recovery online yourself.

If your treatment starts at the NPI, you will receive a Warm Welcome again, but this time from the NPI itself. In addition to treatment, you may receive digital modules to support your treatment. You can also find these in Karify.

Click here for more information about Karify.

Do you need help with digital care? The employees of the Digital Care Helpdesk will answer all your questions. For example, if you have questions about digital contact with your practitioner, video calling or Karify. They also help with installing and logging in to the programs we use. You can ask your therapist questions about your treatment.

You can reach the Digital Care Helpdesk from Monday to Friday from 08:00 – 18:00.

You can call on telephone number 085 – 130 45 75

You can send an email via info@helpdeskdigitalezorg.nl.

Or visit the website of the Digital Care Helpdesk.